Help and Support

Certificates

• The wrong name is showing in the Verifier
• I can't find my certificate after logging into the site
• I need to show my employer how long the training takes to complete

General

• Are the OSHA training courses compliant?
• Do you offer a money back guarantee?
• How do I Print or View my Certificate?
• The training doesn't open/run
• What are the minimum system requirements?
• Internet and data requirements
• When do the Certificates expire?
• Will you send certificates by mail?
• I forgot my password
• Are the training courses OSHA accredited?
• I didn't get a password or I don't know what my password is
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Group Leaders

• Are the OSHA training courses compliant?
• Do you offer a money back guarantee?
• When can I Start Assigning Training to my Employees?
• Will you send certificates by mail?
• My learner/staff completed the training but did not receive a certificate

How to use the Training

• Do I have to finish the training in one sitting?
• The training doesn't open/run
• How do I take the training course?
• How long do the courses take to complete?
• I can’t progress to the next module in the course
• Is there a time limit to complete a course?
• I can't find my certificate after logging into the site
• Can I get a training transcript?
• I need to show my employer how long the training takes to complete
• I didn't get a password or I don't know what my password is
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Transcipts

• Can I get a training transcript?
• I need to show my employer how long the training takes to complete

Verifier

• How do I Print or View my Certificate?
• The wrong name is showing in the Verifier
• I need to show my employer how long the training takes to complete